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About Us Quality Service

Durham Region Unemployed Help Centre:

Quality Service Standards

The Durham Region Unemployed Help Centre is committed to providing high quality customer service that is; Timely, Comprehensive, and Professional.




Our staff will provide professional service that:

Continuous Improvement

We are an ISO 9001:2015 certified agency committed to continuously improving our services and have adopted a comprehensive quality management system in support of this goal.


Your thoughts, concerns and feedback (both positive and negative) are very important to us. To provide us with your feedback, please:

If you request a response to your feedback, we guarantee an acknowledgement and/or a response within 7 business days.

If our acknowledgement/response does not meet with your satisfaction, let us know and our Executive Director will respond within an additional 10 business days.


Read 'Our Commitment to Respecting and Maintaining Your Privacy’ Policy. Click here.



Connect With Us

Whether you're looking for a job, or wanting to hire skilled job ready employees, the Durham Region Unemployed Help Centre can help. How can we help you? Connect with us to find out.