Service Charter

Mission Statement

The Durham Region Unemployed Help Centre is dedicated to assisting the unemployed and underemployed reach their employment goals by providing support and service without judgment.
“Helping People Help Themselves”

 


Quality Service Standards

The Durham Region Unemployed Help Centre is committed to providing high quality customer service that is; Timely, Comprehensive, and Professional.

 

Timely

 

Comprehensive

 

Professional

Our staff will provide professional service that:

Creates a welcoming, accessible and supportive environment

 

Continuous Improvement

We are an ISO 9001:2008 certified agency committed to continuously improving our services and have adopted a comprehensive quality management system in support of this goal.

 

Feedback

Your thoughts, concerns and feedback (both positive and negative) are very important to us. To provide us with your feedback, please:

  1. Speak directly with one of our members of staff
  2. Contact us via phone, mail, fax, or e-mail as noted on our contact page
  3. Complete a feedback form

If you request a response to your feedback, we guarantee an acknowledgement and/or a response within 7 business days.

If our acknowledgement/response does not meet with your satisfaction, let us know and our Executive Director will respond within an additional 10 business days.

 

Confidentiality

Read 'Our Commitment to Respecting and Maintaining Your Privacy’ Policy. Click here.

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Credits

©2007,2008, Durham Region Unemployed Help Centre. All Rights Reserved.

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CSS adaptation by Darren Best