Service Charter

Mission Statement

The Durham Region Unemployed Help Centre is dedicated to assisting the unemployed and underemployed reach their employment goals by providing support and service without judgment.

“Helping People Help Themselves”


Quality Service Standards

The Durham Region Unemployed Help Centre is committed to providing high quality customer service that is timely, comprehensive and professional.







Our staff will provide professional service that:


Continuous Improvement

We are an ISO 9001:2008 certified agency committed to continuously improving our services and have adopted a comprehensive quality management system in support of this goal.



Your thoughts, concerns and feedback (both positive and negative) are very important to us. To provide us with your feedback, please:

  1. Speak directly with one of our staff members
  2. Contact us via phone, mail, fax, or e-mail as noted on our contact page
  3. Complete a feedback form

If you request a response to your feedback, we guarantee an acknowledgement and/or a response within 7 business days.

If our acknowledgement/response does not meet with your satisfaction, let us know and our Executive Director will respond within an additional 10 business days.



Read 'Our Commitment to Respecting and Maintaining Your Privacy’ Policy. Click here.

Google™ Translate Disclaimer


©2007,2008, Durham Region Unemployed Help Centre. All Rights Reserved.

Original website design by ideas company

CSS adaptation by Darren Best